Regent Plaza Hotel & Convention Centre Karachi


Check-In:	Rooms	:	Days:

The Guest Comment form is one of managements' most important tools in evaluating whether we are achieving our goal of exceeding guests’ expectations.
I would personally appreciate if you took the time to Tell Me about your experiences in the hotel. Each comment form is reviewed daily and responded to personally. We value your feedback!

Name:

E-Mail:

Room:

Date of Stay:

Country:

ROOM RESERVATIONS

1.What did influence you to stay at the Regent Plaza Hotel?

Recommendation

Previous Experience

Website

Travel Agent

Facilities

Location

Other

2.How was your reservation made?

Company

Online Reservation

Travel Agent

Other

3.Was your reservation handled promptly and efficiently?

Excellent

Good

Average

Poor

4.Purpose of visit

Business

Holiday

Transit

Meeting

GUEST SERVICE

5: Please comment on the quality of service from the following :

	Excellent	Good	Average	Poor
Duty Manager
Guest Relations Officer
Security
Front Desk
Bellman
Telephone Operator
Laundry / Valet
Pool Attendant

6.Were hotel facilities explained ?

Yes No

SPA/POOL/EXCERCISE ROOM

7.Please comment on the quality of Spa/Pool & Exercise Room :

Spa/Massage /
	Excellent	Good	Average	Poor
Ambience
Staff Skill & Knowledge

Pool/Recreation
	Excellent	Good	Average	Poor
Service
Activities

Exercise Room
	Excellent	Good	Average	Poor
Equipment
Cleanliness

8.Please comment on your room :

Guest Room
	Excellent	Good	Average	Poor
Cleanliness
Comfort
Amenities & Supplies
Room facilities
Service

Comments:

Guest Bathroom
	Excellent	Good	Average	Poor
Cleanliness
Comfort
Amenities & Supplies
Room facilities
Service

Comments:

9.How would you rate the working condition of the :

	Excellent	Good	Average	Poor
Television
Air Conditioner
Water Temperature
Lighting-Bedroom

Comments

RESTAURANT

10.Please comment on the quality of food and service in our Restaurants and Outlets:

	Excellent	Good	Average	Poor
Overall food and beverage quality

Quality of Food
	Excellent	Good	Average	Poor
Jharoka Coffee Shop
Aroma Coffee Lounge
Almas Restaurant

Specific comments on our Restaurants would be appreciated

11.Do you feel that our pricing represents good value?

	Yes	Avg.	No
Food
Beverage

GENERAL

13.How would you rate the overall quality of the hotel?

Excellent

Good

Average

Poor

14.Overall staff courtesy

Excellent

Good

Average

Poor

GENERAL

15.Please recommend an employee for exception service :

Employee Name :

Area of Work :

Reason :

BETWEEN US

Do you have any other suggestions comments which would help us make your next visit more enjoyable?

This is my visit to Regent Plaza Hotel

If you return to Karachi would you stay at Regent Plaza Hotel again?

Yes, Definitely Maybe No

Sunday Brunch
Funfilled Sunday Brunch in town at Regent Plaza.

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